What Chrysler closures mean to customers - KTRE.com | Lufkin and Nacogdoches, Texas

What Chrysler closures mean to customers

By Jena Johnson - bio | email

EAST TX (KTRE) - Throughout the years thousands of customers have driven off the car lots of San Augustine Motor Co. and Wayne Williams Dealership in Crockeet in Chrysler cars.

When San Augustine's Motor Co. was asked where that leaves their customers, there was a long pause. "I don't know, that's a hard question to ask, I mean answer," said John Fussell, San Augustine Motor Co. general manager.

Chrysler's decision to pull the plug on some dealers came with little warning and even fewer answers. With so many uncertainties, Fussell said San Augustine Motor Co. will do the best they can with what they have.

"We'll continue to service our customers, we won't be able to service them at a warranty capacity, but that's something we don't know fully yet what's going to happen," said John.

John's father and the dealership's president, Dan Fussell said they're going to put their best foot forward. "We are going to try to take care of our customers as well as we can, and help them get the warranty work done if it's any way possible and steer them in the direction," said Dan.

Both dealerships said it is the customers that have kept them driving forward. Wayne Williams said he is not ready to pull out of 41 years of work without a fight.  "We're going to do our best to get this thing turned over on an appeal, whether or not we can do it, I don't know, but still my heart felt thanks goes out to every customer we ever had in the last 41 years," said Williams.

Both dealerships are pushing to sell or liquidate chrysler cars. They have a month to do so. Besides the two Chrysler dealerships in the KTRE viewing area, there are six other dealers in East Texas on the Chrysler drop list.