Loving Toyota says customers remain loyal after recalls - KTRE.com | Lufkin and Nacogdoches, Texas

Loving Toyota says customers remain loyal after recalls

By Whitney Grunder - bio | email

LUFKIN, TX (KTRE)- There have been reports that Toyota will recall 270,000 of its Prius Hybrid vehicles over brake problems in the United States and Japan. The company has also added additional model years for the Highlander, Matrix, and Corolla models under recall.

Loving Toyota is moving quickly to address the recall. They've already serviced 30 vehicles Thursday.

"We're getting the overnight shipment of 100 each, every day and then another 100 that we're allowed to order above and beyond," said Parts Operation Manager Scott Greenwood.

The part is called a shim and it actually gets inserted into the pedal to prevent friction from building up.

Toyota says this will keep the pedal from sticking. This fix isn't all Owner Joe Loving says he will do for customers.

"We'll check it for them and set up an appointment if their car is one of the affected models because there's a lot of them that are not."

However, Loving says they've had no complaints of sticking accelerators.

"It's very rare, and it's less than one tenth of one percent of all the cars that have witnessed this," said Loving.

One customer says her kids convinced her to get the recall repair.

"I was concerned if I was going long distances, if something could happen where I wouldn't have control," said Regilda Shadix, driver of a 2007 Avalon Limited.

She's satisfied with the service, and says she's not worried about future issues.

"I expect this car to last me for the rest of my life. I don't plan to ever buy another one."

Some say the recall is being blown out of proportion.

"I think with the government owning General Motor and Chryslers, I'm not sure, there might be some politics involved," said driver of a 2010 Toyota Tundra Simon Henderson.

Loving says they're selling cars despite the recalls.

"Toyota people, they're very loyal people and they know that eventually, I mean this could have happened to anybody."

He's confident everything will eventually return to normal.

Loving is asking customers to call before bringing recalled models in for service. He says his staff will continue to work flexible hours until everyone needing replacement parts is helped.

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