Have you ever not tipped on a restaurant or bar tab? It is the customer's right, right? There is a waitress in Memphis who is turning the tables on customers who don't tip by posting their receipts, name and all, online.
Waiting tables is hard work, but the payoff can be lucrative.
"If it's poor service I'll generally still tip 10 to 15 percent."
"Oh, if it's really good, I'll go overboard. I'm known as the big tipper."
"I've been known to tip 100 percent if you're cute and do a good job."
But Megan Humphrey says her hard work does not always produce the payoff she expects. "For every good customer we have we probably have like 6 bad ones that come in. So, it's kinda just like...I mean it just...it sucks."
Fed up with zeros in the tip line, Humphrey started offering tips of her own on Facebook. "It was just something that I did because I was just so mad in the moment."
She goes beyond just calling out customers, she actually posts pictures of their tipless receipts. One after another "$117-NO TIP," $42.56-NO TIP," and so on with customers names, signatures, and in some cases the last four digits of their credit card. "I just got sick of it so I took pictures to show people like I got zero dollars on $117 and gave them perfect service."
Author Emily Yellin wrote the book on customer service, and in this case, maybe the customer is not always right. "Waiters and waitresses have never really had a way to talk back to somebody who gives them a bad tip and I guess the Internet now is providing that with social media." But is Humphrey's perfect revenge on Facebook perfectly legal?
"Constantly amazes me what people are willing to post online," Rick Harlow, Secret Service, said. Harlow saw the posts and it turns out Humphrey is not breaking any federal laws, but he does have a tip for her. "While it's not illegal at least from my standpoint it's certainly not very smart, it's not very ethical, but we don't legislate ethics."
Harlow says the private information Humphrey is posting probably will not put her customers at risk for fraud or financial loss. "It only gives a few digits on the credit card. it does say the type of credit card but it doesn't identify the bank or the account number." And, in order for her customers to sue her for invasion of privacy they would have to incur damages other than just being called out online. Attorney Jim Summers says that is unlikely. "And then the other question is if it's not an invasion privacy could you put up something in essence and say somebody is uh...cheap...the answer is yes ha ha."
So, what does Megan Humphrey hope to accomplish by calling out customer on Facebook? "I just want people to be educated on the tipping. Be educated about it and realize that we don't make minimum wage. "That's the main thing. Just realize that we do make two dollars and thirteen cents an hour! We don't make anything really." And, Humphrey says if you cannot afford to reward good service, stay home.
"I don't think they should go out to eat in my opinion. I mean it's just not fair to me."
Humphrey's page is private, so, only friends can see who she's turning the tables on.
What do you think? Did Megan Humphrey go too far when she outed her customers who don't tip by posting their receipts, name and all, online? Take our KTRE.com web poll.