Memorial Hospital housekeepers making towel animals to uplift pa - | Lufkin and Nacogdoches, Texas

Memorial Hospital housekeepers making towel animals to uplift patients


Natasha Coutee has worked as a housekeeper at Lufkin Memorial Hospital for two years. She gives patients a little more than a clean hospital room.

"Patients are really happy that you get it, it shows you really care about the patients you're not just in there to do job," said Coutee.

Coutee is just one of the many Sodexo housekeepers who make towel animals and present them to patients when they tidy up.

Manager Felipe Galindo says the creations take five minutes to make.  It's extra time spent that goes a long way to make patients feel special.

"Its bad enough they're in here because they're sick and what not but we want them to feel welcome like they're at home," said Galindo.

The cleaning staff has managed to form flamingos, dogs and even elephants.

"Its not the housekeeper its Felipe, its not just a housekeeper it's a name," said Galindo.

 Coutee knows first-hand just how a simple gesture can bring hope. She brought a towel to a patient just before she died.

 "I was just picking out certain towel animals to give to patients and for some reason I gave her the elephant," said Coutee.

 The family later told Coutee it brought comfort during her hospital stay.

"They also let me know that an elephant to her meant something special to her it meant the elephant was a healing agent and later that morning she passed away," said Coutee.

These housekeepers visit about 200 patients a day leaving each a small token of love.

"We don't want to just go in there and clean patients rooms, we want to engage the patient, its just very refreshing to see we've made a change," said Galindo.

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