Disabled shopper says Walmart turned him away - KTRE.com | Lufkin and Nacogdoches, Texas

Disabled shopper says Walmart turned him away

Posted: Updated:

A Walmart shopper claims he was discriminated against during Black Friday hours because he's disabled. A Walmart spokeswoman says the stores take precautions to protect handicapped customers.

"Walmart in the past has always been a real friendly place, I worked for Walmart for several years," says Stephen Constable, who is visiting from Florida.

Constable walks with a limp and uses a cane, and sometimes a walker.

When he asked for a motorized cart at the Walmart on Airline Drive in Bossier City, Constable says he was denied by an assistant manager and given what he thought was a strange reason.

"He said we don't want handicapped people in the store tonight because they may get hurt."

We took Constable's complaint to Walmart headquarters in Arkansas, and they tell us they can't comment on Constable's specific allegation, but said, in general, that Walmart always works to accommodate disabled shoppers, regardless of if it's Black Friday.

Constable was not there for Black Friday deals and says he and his wife had just stopped in to the store to buy a few items. But they left after about 20 minutes of using a shopping cart for support.

"We found out that they had taken all of their motorized carts and put them in the back of the store, and I asked why did you do that and they said for your own safety," Constable says.

Kayla Whaling, a Walmart spokesperson at corporate headquarters, says the stores have individual crowd management plans for Black Friday. She wrote in an email, "On Black Friday, each store had a comprehensive crowd management plan tailored to their individual site. For example, for customers with disabilities, we may offer a wheelchair and associate to shop with them during their time in the store, rather than using a motorized wheelchair. We had very safe and successful Black Friday events at our stores across the county and heard overwhelmingly positive feedback from our customers."

Copyright 2012 KSLA. All rights reserved.

  • East Texas NewsMore>>

  • Texas man's life celebrated in Lufkin Mural

    Texas man's life celebrated in Lufkin Mural

    Friday, August 1 2014 12:20 AM EDT2014-08-01 04:20:32 GMT
    Source: KTRE StaffSource: KTRE Staff
    Durell Gray is one of a few people whose picture graces a wall in downtown Lufkin. His picture sits at the corner of Frank and First Street.So how did the now 86-year-old man get his picture painted on a wall scene by hundreds every day? It all started while Gray worked as a lineman for the Lufkin Conroe Telephone Company. He said one day he received a letter in the mail from his employer asking for his help."They contacted us asking us if any lineman had picture with their gear on," Gray sai...More >>
    Durell Gray is one of a few people whose picture graces a wall in downtown Lufkin. His picture sits at the corner of Frank and First Street.So how did the now 86-year-old man get his picture painted on a wall scene by hundreds every day? It all started while Gray worked as a lineman for the Lufkin Conroe Telephone Company. He said one day he received a letter in the mail from his employer asking for his help."They contacted us asking us if any lineman had picture with their gear on," Gray sai...More >>
  • Puppies found in hot car, up for adoption

    Puppies found in hot car, up for adoption

    Thursday, July 31 2014 8:36 PM EDT2014-08-01 00:36:40 GMT
    The six pit bull puppies found in a hot car on Monday will soon be put up for adoption.More >>
    The six pit bull puppies found in a hot car on Monday will soon be put up for adoption.More >>
  • Hudson couple builds family home out of Styrofoam

    Hudson couple builds family home out of Styrofoam

    Thursday, July 31 2014 8:10 PM EDT2014-08-01 00:10:51 GMT
    The start of the Cockrell's family home The start of the Cockrell's family home
    A Hudson couple is taking a unique spin on home building by using an environmentally friendly method to build their family home.More >>
    A Hudson couple is taking a unique spin on home building by using an environmentally friendly method to build their family home.More >>
Powered by WorldNow
KTRE logo

KTRE

358 TV Road,
Pollok TX 75969

FCC Public File
publicfile@ktre.com
936-853-8639
EEO Report
Closed Captioning

All content © Copyright 2000 - 2014 Worldnow and KTRE. All Rights Reserved.
For more information on this site, please read our Privacy Policy and Terms of Service.