Missing Women: 911 dispatcher's actions are under review - KTRE.com | Lufkin and Nacogdoches, Texas

Missing Women: 911 dispatcher's actions are under review

Amanda Berry and Gina DeJesus Amanda Berry and Gina DeJesus

The actions of the 9-1-1 call-taker who received an emergency call from Amanda Berry on Monday, May 6 are under review.

While the call-taker complied with policies and procedures which enabled a very fast response by police, Cleveland Police noted some concerns which will be the focus of our review, including the call-taker's failure to remain on the line with Ms. Berry until police arrived on scene.

Please be assured that this matter will be investigated, and if necessary, appropriate corrective action taken.

Officials say the call-taker did take the call, create an event and send it to the channel dispatcher in less than 90 seconds. Within 1 minutes and 18 seconds from the time that the call-taker answered the call our dispatcher was broadcasting the assignment to available police units.

As a result of the call-taker's actions, police were dispatched and on scene in less than 2 minutes.

Copyright 2013 WOIO. All rights reserved.

  • East Texas NewsMore>>

  • Breaking

    Jasper County Sheriff's Office: 1 man in custody after shooting incident

    Jasper County Sheriff's Office: 1 man in custody after shooting incident

    Monday, April 23 2018 11:32 AM EDT2018-04-23 15:32:24 GMT
    Source: Raycom News MediaSource: Raycom News Media

    A 22-year-old man turned himself into the Jasper County Sheriff’s Office in connection with allegations that he shot another man in the arm and upper chest during an argument at a home off of FM 776 that occurred late Sunday afternoon.

    More >>

    A 22-year-old man turned himself into the Jasper County Sheriff’s Office in connection with allegations that he shot another man in the arm and upper chest during an argument at a home off of FM 776 that occurred late Sunday afternoon.

    More >>
  • 1 arrested, two at large after Nacogdoches store robbed at gunpoint

    1 arrested, two at large after Nacogdoches store robbed at gunpoint

    Monday, April 23 2018 10:47 AM EDT2018-04-23 14:47:54 GMT
    Jawonn Castleberry (Source: Nacogdoches County Sheriff's Office)Jawonn Castleberry (Source: Nacogdoches County Sheriff's Office)

    One person is in custody and two at large after a Nacogdoches store was robbed at gunpoint.

    More >>

    One person is in custody and two at large after a Nacogdoches store was robbed at gunpoint.

    More >>
  • Affidavit: Lufkin man injured 1-year-old by slapping him in head

    Affidavit: Lufkin man injured 1-year-old by slapping him in head

    Monday, April 23 2018 10:14 AM EDT2018-04-23 14:14:30 GMT
    Demmish Morgan (Source: Angelina County Jail)Demmish Morgan (Source: Angelina County Jail)
    Demmish Morgan (Source: Angelina County Jail)Demmish Morgan (Source: Angelina County Jail)

    New documents released Monday allege a Lufkin man seriously injured a one-year-old boy by continuously slapping him in the head.

    More >>

    New documents released Monday allege a Lufkin man seriously injured a one-year-old boy by continuously slapping him in the head.

    More >>
Powered by Frankly