Dirty water leaves Nacogdoches Co. residents wanting answers

NACOGDOCHES COUNTY, TX (KTRE) - Some Nacogdoches County residents are not happy with their water supply.

Anneta Phillips was finally able to wash her dishes Thursday morning.

"It was brown," said Phillips. "It looked like mud."

Wednesday, a water break cut off the water in the Dogwood Forest subdivision.

Late in the day, the water came back with a brown color.

"In Lilly Grove's defense, yesterday, there was a line break and I understand that but it is just a common problem here," said Phillips.

Phillips says is it isn't the first time it has happened.

"If it's not brown then it smells like sewer, sulfur or chlorine," said Phillips.even though Phillips water is not as brown as it was yesterday, you can still see it's not clean ">

Wanting answers, East Texas News talked to Charles Shadowens, Maintenance Supervisor, for Lilly Grove Special Utility District.

"I share the same concern that our customers do," said Shadowens. "I apologize for any inconvenience it has caused."

Phillips appreciates any shared concerned but wants one thing.

"The water has never been clear," said Phillips. "I have lived here for five years. I don't know what the answer is."

Shadowens hopes a $5 fee on water bills for the new ozone filter will help the problem by cleaning the water color and stopping the smell.

"I'm looking for that thing to go into service by the end of this year, or early next year," said Shadowens.

Until then, Phillips will continue to use bottled water.

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