Nacogdoches couple complains about bed bugs, ADA accessibility a - KTRE.com | Lufkin and Nacogdoches, Texas

Nacogdoches couple complains about bed bugs, ADA accessibility and black mold

University Club in Nacogdoches and a couple that lives there are in a dispute over services. University Club in Nacogdoches and a couple that lives there are in a dispute over services.
Olin and Wanda Tucker complain about bed bugs, wheelchair accessibility and black mold. Olin and Wanda Tucker complain about bed bugs, wheelchair accessibility and black mold.
Wanda Tucker points where she says bed bugs were found. Wanda Tucker points where she says bed bugs were found.
Olin Tucker says the apartment complex is violating ADA requirements. Olin Tucker says the apartment complex is violating ADA requirements.

University Club Apartments advertises 'We love our residents,' from a banner outside the complex office. Olin Tucker,66, a 15 year tenant in the Section 8 housing and his wife Wanda, 59, say managers have a strange way of showing it.

First, a complaint of bed bugs. "It was just lined with adults, juveniles and eggs," said Wanda as she pointed to a bed pillow.

The Tuckers say they and University Club each spent $550 to have the bed bugs exterminated. They say a promised second spraying hasn't happened.

Then there’s the complaint of wheelchair accessibility. "This is too high for it to go over,” said Olin as he points to the threshold leading into the apartment. “That leads to other issue of wheelchair accessibility for the whole place."

And third, a complaint of black mold the Tuckers say stems from unrepaired flood damage dating all the way back to 2001. "See the mold. See all of that slime," Wanda points out as she opens the door to the air conditioner equipment. She also points out a hole in the shower and under the sink.

University Club community director Angela Foster did not want to be interviewed on the issues of this story. She said the bed bug issue has been addressed. On all the other issues she says that's between herself and the client.

But Lone Star Legal Aide attorney Paula Brumbelow is involved. She's drafting a formal complaint to DTI Investments, the parent company of University Club. Also, Congressman Louie Gohmert has been notified. And the Tuckers wait for the issues to be resolved.

"That puts people like me in a position to have to tolerate what the other people won't do," said Olin.

DTI's mission statement states on its website 'a high quality and diverse living environment and exemplary customer service'. The Tuckers have a difficult time believing the advertising.

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