Shipping Companies Make Christmas Promises - KTRE.com | Lufkin and Nacogdoches, Texas

12/21/04-Nacogdoches

Shipping Companies Make Christmas Promises

by Donna McCollum

Shipping companies are scurrying to make those holiday deliveries. Customers have never had so many choices when it comes to sending packages. So what are companies doing to earn your business. They're making lots of promises.

One customer has presents that she wants delivered to Michigan, Maryland and Texas. And she wants them to get there by Christmas morning. No problem says any one of the many shipping companies.

Owner of the UPS Store, Jodie Stone said, "People can still mail something air mail and it will still get there Friday." Tat's because UPS delivers through Christmas Eve. The U.S. Postal Service says it will even deliver Christmas Day.

Just a sample of how the Christmas spirit can lead to competitive spirit. "It's been crazy. Short of mayhem," described one shipping employee. "We had packages piled to the season yesterday."

But what else would you expect in the shipping business' busiest season. The largest company, UPS estimates its company is delivering 20 million packages on Tuesday. Then there are rivals Federal Express, that offers last minute shipping and the U.S. Postal Service which is showing off a do it yourself mailing machine.

The rates are basically the same, so the competition lies in customer service. Stone agreed, "Right, right. That's what it boils down to."

Customers want their package handled correctly and have confidence it will reach its destination. But even the friendliest service can't make that happen if you don't, "Ship early. That's the best thing and the best school of thought--ship early," advised Stone.

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