Mission, Vision and Values - KTRE.com | Lufkin and Nacogdoches, Texas

Mission, Vision and Values

MISSION

Memorial Health System of East Texas, a private not-for-profit corporation, is dedicated to providing quality, comprehensive health care services which afford considerate respectful care focused upon the individual needs and rights of each patient.

VISION

The finest people providing the finest service, every customer, every time.

VALUES 

Team Work
Every staff member of MHSET working together to achieve excellent customer service.

Professionalism
Demonstrating to the customer through our methods, character, and actions that we are professionals.

Competence
Staff members having the skills and ability to perform the duties required of their profession, which is critical to a positive customer experience.

Quality
Every staff member meeting, or exceeding, the standard of care for the customer.

Respect
Every staff member recognizes the rights and uniqueness of each customer, and acknowledges the contributions of others toward excellent customer service.

Accountability
Every staff member is responsible for their actions. Each realizing that providing excellent service for the customer is not an option, its an expectation.

Integrity
Each staff member dedicated to exhibiting the stated values of MHSET.

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