Mission, Vision and Values - KTRE.com | Lufkin and Nacogdoches, Texas

Mission, Vision and Values


Memorial Health System of East Texas, a private not-for-profit corporation, is dedicated to providing quality, comprehensive health care services which afford considerate respectful care focused upon the individual needs and rights of each patient.


The finest people providing the finest service, every customer, every time.


Team Work
Every staff member of MHSET working together to achieve excellent customer service.

Demonstrating to the customer through our methods, character, and actions that we are professionals.

Staff members having the skills and ability to perform the duties required of their profession, which is critical to a positive customer experience.

Every staff member meeting, or exceeding, the standard of care for the customer.

Every staff member recognizes the rights and uniqueness of each customer, and acknowledges the contributions of others toward excellent customer service.

Every staff member is responsible for their actions. Each realizing that providing excellent service for the customer is not an option, its an expectation.

Each staff member dedicated to exhibiting the stated values of MHSET.

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