7 On Your Side:TV Dispute Turns Picture Perfect - KTRE.com | Lufkin and Nacogdoches, Texas

1/8/06-Tyler

7 On Your Side:TV Dispute Turns Picture Perfect

"I just simply wanted what I paid for... or what I thought I was paying for," says Adam Hailey of Tyler.

You would too if you if you paid well over a couple thousand dollars for a 50-inch Sony television.

"I wanted a Sony because of the compatibility with the Playstation 3 that was coming out," Adam says.

He bought his TV from Best Buy in Tyler last June, and he specifically wanted one that could display a 1080p picture and read 1080p from an outside source--in this case the PS3.

He says it was advertised as having the 1080p feature at Best Buy, and was assured at the store it would work with his Playstation.

"Via HDMI cable, plug it into the back of my 1080p Sony television it will display 1080p," says Adam, explaining how he was told it would work.  "It won't work!," he says.

Unsatisfied with the TV, the logical thing to do would be exchange it--right?

Adam says he tried that and even told Best Buy he'd pay the difference if it meant getting a more expensive TV.

"[Best Buy] just kept going back to 'look what you have is a 1080p TV, you're not hooking it up right.'" says Adam.

But it wasn't the hook up at all.

7 On Your Side contacted Sony Television and they confirmed for us, that while the television does display a 1080p resolution, the inputs where you plug in sources like the ps3 only read up to 1080i.

We got Sony in touch with Adam.

"He said hey look, we want to exchange the TV, we understand the issue you're having with it. We know you're a happy Sony customer and we want to keep you that way," says Adam describing the conversation with the Sony representative.

The good folks at Sony offered a larger 60-inch TV, valued at $1,500 more. All he would have to do is pay an exchange fee.

"So it's going to have all the features that I have now, it's going to do 1080p and it's a 60-inch. I'm glad I called [7 On Your Side]. I'm really glad."

Sony is delivering the TV directly to Adam's house. A solution to a problem that will be well worth the wait.

Christine brought Adam's situation to the attention of a supervisor at the Tyler Best Buy. Although he didn't want to speak on camera, he says it's unfortunate that something could not have been worked out there.

Christine Nelson reporting. cnelson@kltv.com

  • East Texas NewsMore>>

  • Deputies searching Douglass area for suspect who fled on foot, citizens encouraged to keep doors locked

    Deputies searching Douglass area for suspect who fled on foot, citizens encouraged to keep doors locked

    Monday, April 23 2018 10:27 PM EDT2018-04-24 02:27:55 GMT
    Source: Raycom News MediaSource: Raycom News Media
    Source: Raycom News MediaSource: Raycom News Media
    From the Nacogdoches County Sheriff's Office:  Douglass area - Deputies are in the area searching for a white male who fled from deputies. Cherokee County had a pursuit that came into our county. The driver fled on foot just outside of Douglass on Highway 225 north. The subject ran through a cemetery and into a wooded area. Residents in this area need to be on alert and lock all vehicles and outbuildings as well as your residence. It is unknown why the subject is runnin...More >>
    From the Nacogdoches County Sheriff's Office:  Douglass area - Deputies are in the area searching for a white male who fled from deputies. Cherokee County had a pursuit that came into our county. The driver fled on foot just outside of Douglass on Highway 225 north. The subject ran through a cemetery and into a wooded area. Residents in this area need to be on alert and lock all vehicles and outbuildings as well as your residence. It is unknown why the subject is runnin...More >>
  • Cade Foehner rocks into American Idol Top 10

    Cade Foehner rocks into American Idol Top 10

    Cade Foehner rocks into American Idol Top 10

    Monday, April 23 2018 10:01 PM EDT2018-04-24 02:01:57 GMT
    Source: American Idol FacebookSource: American Idol Facebook

    Shelbyville native Cade Foehner has secured a spot in the Top 10 of American Idol.

    More >>

    Shelbyville native Cade Foehner has secured a spot in the Top 10 of American Idol.

    More >>
  • Early voting begins for local municipal, school board elections

    Early voting begins for local municipal, school board elections

    Monday, April 23 2018 7:23 PM EDT2018-04-23 23:23:06 GMT

    Early voting for local municipal and school board elections took place today. 

    More >>

    Early voting for local municipal and school board elections took place today. 

    More >>
Powered by Frankly