TXU Energy offer customer assistance plan after Ike - KTRE.com | Lufkin and Nacogdoches, Texas

TXU Energy offer customer assistance plan after Ike

By Donna McCollum

NACOGDOCHES, TX (KTRE) - We were without electricity. Some of us a few hours. Some of us for days. Nevertheless, the bill still has to be paid. TXU Energy traveled its service region telling customers that the company wants to make the commitment easier to meet during Hurricane Ike recovery. TXU Energy spokesman, Kelli Rod said,  " Maybe it's payment extension because they need a little more time to pay their bill. Maybe they're not even in their home right now or maybe it's a situation where their bill is higher than they need it to be in this tough time. "

There are several steps you can take. Customers can pay 25% of the bill and pay out the balance over five payments. The low income, disabled and those over 62 can extend summer customer protection plans, meaning a moratorium on disconnections. All customers, no matter their income can extend payment dates and have certain fees waived. New customers can pay out deposits in two installments.  Anyone wanting to take advantage of this assistance can call 1-866-CALL-TXU.

In addition to helping customers, txu is donating one million dollars to local American red cross chapters. And a $2,000 donation goes to the East Texas Community Health Services to replace insulin lost during the power outages. Director Robin Moore explained,  " With all the planning you do to try to be prepared for an event such as this hurricane, we had one area that got missed and that was our insulin supply. "

TXU learned about the need by a phone call from the Nacogdoches Chamber of Commerce. That call made a difference to Moore. 1-866-CALL TXU could make a difference for an East Texan.

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